Living 

Ordering with nextdirect.com

A few weeks ago, after the beloved King of Thailand passed, black shirts have been sold out here in Bangkok rather fast. Even online shops had difficulties for a few days. So I tried to find different shops than usual and ended up with nextdirect.com. While they are based in the UK they do have several country specific landing pages and offer ‘free shipping’ if your order extends a certain amount.

Not being new to online shopping I of course know that sometimes there are some extra costs being added when checking out. Not so when ordering at nextdirect.com though. I added two shirts to my basket, proceeded to the check out and still didn’t see any order fees added. So it seemed that the ‘free shipping’ advertising really was true.

So. Check out.

And hey….a few days later the shirts did arrive. Via DHL. DHL even called me before they sent their messenger. Good service. What kind of puzzled me though DHL also told me that I would have to pay an extra fee of around 900 THB (25 USD) for an order over 40 USD.

WTF

I check back on the nextdirect.com website and didn’t see anything that highlighted the fee so I reached out to nextdirect via email and twitter (since the email didn’t lead to a reply at first). The responses that I eventually received on both channels then stated the following, taken from their website:

Customs Fees: You will be responsible for assuring that any products you order comply with state and federal government import regulations. In particular please note that all shipments to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility.

Now it’s obviously my fault for not checking further in the TOS (seriously, who does?) but that there’s no mention of such fees during the check out process does, well, suck big time.

So here’s to ordering once and never again with nextdirect.com.

Sascha Funk

Founder / Editor at My-Thai.org
Sascha is the publisher of my-thai.org and switched from an online marketing agency life in Europe to a teaching and education life in Thailand. He also writes about Teaching & Technology.

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