AirAsia is probably the most famous low-cost airline here in Asia and always brags about being awarded the ‘best low cost carrier award’ by skytrax for 3948 years in a row. I don’t really know how those awards are being held and who exactly determines the winners, I do however know that I used AirAsia quite a lot ever since moving here and hence think I can give some feedback about how it is to travel with AirAsia.
Unlike with Scoot TigerAir, I never had the experience of being in a ‘big’ plane when traveling with AirAsia and hence I assumed all low cost airlines would only fly ‘small’ ones. This means that the space, obviously, is limited and the journey itself isn’t that comfortable. However this is, of course, what you expect when taking a low cost airline in order to save money. Most times I haven’t been able to sleep that well on AirAsia flights due to the lack of space and comfiness.
Oh yeah, the crew. While AirAsia apparently cares a lot about the looks if its crew, the performance on board is sometimes a bit over the top. Especially when it comes to the additional sales that they are trying to make. The AirAsia crew won’t stop walking around, pushing carts up and down the isle, and repeatedly asking you whether or not you want to buy some duty free stuff or a 500 THB microwave soup. That’s a bit annoying as they even keep doing it during over night flights where, I guess, around 83% of the passengers simply want to sleep. This is one of the biggest ‘downs’ for me, being too pushy and too focused on selling add ons. Moreover, but that’s rather personal, they seem to urge their crew members to wear lots of make-up. That sometimes looks a bit, well, I don’t want to say scary so let’s just call it ‘too much’.
TICKET / CHECK-IN / ONLINE EXPERIENCE
The website works well, so does the app and online check-ins are easily possible. That’s all fine. What pisses me off, and it really does, is that quite often it doesn’t matter whether or not you check-in online or not. Sure, you got your seats assigned but it does not save you any time when flying as there, more often than not, are no ‘baggage drop off’ counters and you still have to queue with the normal check-ins. That’s annoying! When flying internationally from Don Mueang Airport you don’t even have those automatic check in kiosks which means you definitely have to queue forever and as low cost airlines try to save money wherever possible, they won’t open to many counters which leads to insanely long waiting periods upon check-ins. The second big ‘down’ point when it comes to AirAsia.